Refund/Return Policy

Please note each brand has a unique refund and return policy. Please enquire with us for more information on your interested product. Also please read below our store return terms.

REFUNDS ON GOODS RETURNED

A 25% (twenty five percent) handling fee may be levied should the goods returned not be in exactly the same condition as it was at the time of purchase with all packaging intact, unopened and complete.

Credits/refunds will not be issued whatsoever should faulty goods be returned.

ASSOCIATED TRANSPORT & LOGISTICS COSTS FOR RETURNS / REPAIRS

AlphaTV is not liable for any transport costs and it is the sole responsibility of the client to return or collect any warranty items.

Any repaired/replaced unit not collected within 30 days of the client being notified may be sold to defray costs with no further communication.